Online callcenter project for IT WEB-shop is completed!
login: admin password: admin
Idea was simple — allow operators/managers to proccess incoming call queues (many of queues — the shop has branches, dedicated virtual shops) from IT-Shop customers, which comes from telecom company’s DIDs, forwarded to local SIP server (asterisk).
Operator should also make outbound calls to customer ( PSTN ), every call is recorded — allowing shop administrator to control the quality of services by listening recordings. Everything is displayed on reports and charts.
Work flow is very simple:
Next, he creates queues, assigning inbound lines and managers per each queue — defining this way which DIDs numbers forwarded to this queue and which managers/operators answers.
Each queue has option to play welcome greeting message to customer, for example: ‘Welcome to our magazine’,
and notify message to operator/manager, for example «call to shop A » (since each operator can serve many queues — he has to understand from which queue he has got the call and what to answer) :